Our office will be closed on Monday, January 20, 2025 in observance of Martin L. King, Jr. Day. We will resume regular business hours on Tuesday, January 21, 2025. We apologize, but our toll-free numbers will not be able to take messages while our business is closed. You may leave a message on our website chat feature or email us at customercare@ftri.org, and a customer care representative will respond to you on January 21, 2025.

Due to severe weather that impacted our area, our business' phone system is only operational during our normal business hours, M - F from 8:30 AM to 4:30 PM. Attempting to contact us outside of our business hours will result in an automated message indicating our number is not available or invalid. Thank you for your patience while we continue to work to resolve this issue.

Customer Profile

With Florida Relay, the Customer Profile allows you to store your call preferences, such as:
  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of Relay Operator
  • Preferred announcement relay service

Customer Profiles help speed up call processing.  User information is confidential and secure.

To create a Customer Profile

Fill out the online form to create a Customer Profile.

Instructions for filling out the online form.

To see or update your Customer Profile

To see or update your Customer Profile, login with your username and password.  Then click "Customer Profile".

Contact Support Service

For assistance with your Customer Profile, you may contact Florida Customer Service 866-462-6509 (Voice/TTY), 800-855-2886 (Spanish), 866-931-9027 (VCO) or 877-877-3291 (Fax).  All the information you provide will be kept confidential. 

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