Our office will be closed on Monday, January 20, 2025 in observance of Martin L. King, Jr. Day. We will resume regular business hours on Tuesday, January 21, 2025. We apologize, but our toll-free numbers will not be able to take messages while our business is closed. You may leave a message on our website chat feature or email us at customercare@ftri.org, and a customer care representative will respond to you on January 21, 2025.

Due to severe weather that impacted our area, our business' phone system is only operational during our normal business hours, M - F from 8:30 AM to 4:30 PM. Attempting to contact us outside of our business hours will result in an automated message indicating our number is not available or invalid. Thank you for your patience while we continue to work to resolve this issue.

Speech to Speech (STS)

Speech-to-Speech (STS) allows speech-disabled persons to voice their conversation. A specially trained Florida Relay Operator will listen and repeat the speech-disabled user's dialogue to the called party. No special telephone equipment is needed to use this service. A STS call can be made from any standard telephone.

Download brochure page (STS)

Detailed Instructions

  1. Dial Florida Relay STS number 1-877-955-5334.
  2. You will hear “Florida Relay Speech-to-Speech operator (number). May I have the number you are calling to please?”
  3. Voice the area code and telephone number of the party you want to call.
  4. The Relay operator will say “Voice Now” to you as your cue to speak directly to your party. The Relay operator will then re-voice what you have said if the called party does not understand you. There maybe instances where you will be asked to repeat your message to ensure that it is conveyed correctly.
  5. Remember to say “Go Ahead” when you are ready for the other person to respond.
  6. In order to use Video-Assisted STS, please inform the Operator after dialing the toll free number that you would like to utilize Video-Assisted STS. You can make this request before or during the call. You may also add this to your customer profile if you would prefer Video-Assisted STS on all calls.

Alternate Phone Number

If the phone from which you are calling does not accept 7-1-1, we have a list of dedicated toll free numbers for each call-type that you can utilize for the same great service.

Speech to Speech (STS)
877-955-5334
If you have a speech disability and would prefer to have our specially trained Relay Operators serve as your voice and repeat your responses to the called party.

Customer Profile and STS Call Setup

Registering and creating your Customer Profile can help speed up call processing for all of your STS calls. Your profile contains all your call preferences in one place.

STS Call Setup is an optional feature in the Speech-to-Speech (STS) tab of your Customer Profile. It allows you to provide additional information to an STS operator prior to making an STS call to a specific party. Simply fill out the online form with information such as:

  • Phone number and name of the person or business you are calling
  • Announcement for the STS operator to make at the start of your call (e.g., “This is John calling to check on my dog.”)
  • Instructions for the STS operator (e.g. details about the subject of the call, menu option, or anything to make the call easier)

If you would like assistance with your Customer Profile and/or STS Call Setup, please contact Florida Customer Service 866-462-6509 (Voice/TTY), 800-855-2886 (Spanish), 866-931-9027 (VCO) or 877-877-3291 (Fax). All the information you provide will be kept confidential.

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