Due to severe weather that impacted our area, our business' phone system is only operational during our normal business hours, M - F from 8:30 AM to 4:30 PM. Attempting to contact us outside of our business hours will result in an automated message indicating our number is not available or invalid. Thank you for your patience while we continue to work to resolve this issue.

Text Telephone (TTY) and ASCII

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a relay operator, who then reads the typed conversation to a hearing person. The relay operator relays the hearing person's spoken words by typing them back to the TTY user.

Image of the Florida Relay Text Telephone and ASCII process that is described in the text below.
BEFORE CONNECT AFTER CONNECT
For Voice Callers:
You dial 711 to connect with a relay operator
Step 1 The other party answers, "Hello, how are you? GA."
Step 2 The relay operator types what the other party says.
Step 3 You read what the other party has said.
Step 4 You type your response to the relay operator
Step 5 The relay operator then reads aloud your typed response to the other party.
Give the relay operator the phone number you want to call.
The relay operator will then dial the TTY user's number
 
For TTY Users:
You dial 711 to connect with a relay operator
Type the other party's phone number you want to call
The relay operator will then dial the other party's number
Download brochure page (TTY)

Detailed Instructions

  1. Dial 7-1-1 for the Florida Relay Service.
  2. The Relay operator will answer with "Fl Relay OPR 8234" (for Relay operator identification), "F" or "M" (for Relay operator gender) and "GA." ("GA" denotes "go ahead.")
  3. Type in the area code and telephone number you wish to call and then type "GA."
  4. The Relay operator will dial the number and relay the conversation to and from your TTY. Type in "GA" at the end of each message.
  5. When you are finished with the conversation, type “SK” for "Stop Keying" then hang up

Alternate Phone Numbers

If the phone from which you are calling does not accept 7-1-1, here is a list of dedicated toll free numbers for each call-type that you can utilize for the same great service:

TTY

800-955-8771
If you are using TTY equipment.

ASCII

800-955-1339
If you are utilizing a computer.

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